On behalf of all of our community representatives, we would like to take this opportunity to welcome you to Crystal Valley! A few weeks after you close, you will be receiving an official welcome packet from our management company, AMI - Advanced Management, LLC (AMI).
While you await your welcome packet, here is a checklist of some things you can do to get started.
Here is important information that will help you transition into a covenant-controlled community: Online HOA Account
Select “Create Your Account” and complete the information
Enter your unique “Security Key” which is mailed or emailed to your once the title company provides us with the closing documents.
Once your account is set up, you can access:
Your Personal HOA Account Statement
The Online Payment Portal
Governing Documents, Guidelines & Covenants
The Community Calendar & Receive Community Broadcast Messages
Submit Maintenance Requests for common area issues
Submit your Architectural Request Documentation for installing your fence & landscape and all exterior improvements or changes.
The assessments are the same each month, due on the 1st and late if not received it by the 10th. (Please see the Assessment Fact Sheet)
Your HOA assessments are not included or paid from your mortgage escrow so please either sign up for auto pay, make online payments through the portal or schedule your bill pay according to the information provided.
Note if you sign up for ACH (Direct Debit) the payments will be auto drafted by the 10th of the month. Note keep making your payments until your initial draft is processed (typically the month following your submitted form). The form can be submitted here.
Trash & Recycling
Trash & Recycle Services are included in your HOA Assessment. To set up your service through the HOA, please email email@example.com and include your name & address or submit the form found on the home page.
To rent an extra bin or request a special pickup from Waste Management, please call 303-797-1600. This is not covered by the HOA.
For your mailbox key, please contact the main USPS office for your area.
If you have lost or have a broken mailbox key, please contact Page Specialty at 303-770-2842 or email firstname.lastname@example.org. This is not covered by the HOA.
1. Get Your Pinnacle Access Card and start your adventure!
We have a community fitness center, seasonal outdoor pool, and rentable clubhouse. All centrally located at 2160 Fox Haven Drive, The PinnacleClubhouse is our hub for all community events, monthly HOA meetings, and fitness classes.
To pick‐up your building access card, please bring a valid photo ID and either your home closing documents or a utility bill with your current name and new Crystal Valley address during staffed hours. For a current schedule of our office hours, visit The Pinnacle page.
2. Get Connected
Ensure you don’t miss out on any important community changes, updates, and other information by creating your online account and signing up to receive email. It’s simple! Just follow instructions on your welcome letter or send a quick note to email@example.com and ask for instructions to create your online account and sign up for email updates.
Once registered, you’ll start receiving key information we know you’ll need as you get settled into your new home.
When your welcome packet arrives, you will receive a digital access key to register your account in our homeowner portal. Click My Acct in the navigation bar to access the homeowner portal. Once registered, you can sign up to pay monthly dues online and check your account balance.
Each District, or neighborhood, has a delegate, a volunteer who attends HOA meetings and represents the voice of your district neighbors in community elections, budget ratification, and other questions or concerns that may come up. Delegates serve a 12‐month term and are voted in by each district in the fall. Visit the Contact page for information on your district delegate, and feel free to reach out and say hello, ask questions, or share any concerns you may have.
Every resident has an opportunity to serve our community as a Delegate, Committee Member, or Board Member. We always need new volunteers! Email firstname.lastname@example.org if you are interested in volunteering.
3. Get Approved
Crystal Valley is a covenant protected community, and our codes are strictly enforced. All changes to the exterior of your home must be approved before you start work to avoid potential violations and fines. This includes landscaping, decks, paint, and even trampolines.
For more information, please visit our DRC page to view/download the design review guidelines, the application and tips to accelerate your project.
As a reminder, if you do not currently have any landscaping, our governing documents state that you must make plans to add it within 8 months of your closing date.