HOA Landscaper Q&A Event 

Thank you all joining us at our Q&A session with our HOA landscaper, Terracare.  The presentation can be downloaded here which includes an overview of services and what owners can expect for maintenance this year. 

You may also view a recording of the presentation here.  
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If you have any questions about the common area maintenance, please reach out to clientcare@amihoa.com.  ​​

Native Area Advisory

Please keep all motorized vehicles (quads, trucks, street bikes, etc) off of native common areas. There is substantial damage to our native areas due to homeowners riding vehicles, especially quads. These areas can handle foot traffic but are not intended for anything else. Any damages will require repair and reseeding at the cost of our HOA dues. 
Please remind your family not to ride in these areas. ​

​Stormwater Drainage Maintenance

Our HOA Landscapers will be performing routine maintenance on the storm drainage waterways throughout Crystal Valley starting on Wednesday, March 3rd (weather permitting). This work is required by the Town of Castle Rock to remove debris and repair pipes and hydraulic structures as needed.  

Affected areas: 
  1. Taras ridge – Crystal Valley Parkway and Evening Glow Way
  2. Antelope ridge – Crystal Valley Parkway – west of Star Stone Lane
  3. Wildflower Pond – Loop road and Deer Valley Drive
  4. Carriage hills – Fawn ridge way, Loop Rd
  5. Carriage hills – pond between Clearbrooke Court cul de sac and Cool Meadows Place cul-de-sac
  6. Carriage hills – Open space off of Clover Ridge circle near Echo Park

Further information on these requirements can be found at: https://www.crgov.com/1796/Stormwater-Facility-Maintenance or on our landscape maintenance page. 

If you have questions, please contact: clientcare@amihoa.com

Dog Park Renovations In Progress

Our Dog Park is getting a dog-gone-it overhaul! 

The Board approved a $42,000 proposal from Terracare for a massive renovation to our dog park. 

The proposal includes new ground coverage that is pet-friendly and weed-free, additional seating areas, a small trail within the park for our humans and a new gated area for our landscapers to access the area for more efficient maintance.

This project is currently under way and expected to be completed by end of July for the 1st phase.  The next phase includes additional seating areas, water supply and puppy playground equipment!​

Is your Evergreen turning Everbrown???

The Board has been advised by our new Landscape partner Terracare, that some of our pines and spruce within our common areas are infected with IPS and Pine Beetles. Terracare will be treating the pines throughout the HOA-owned common areas in the coming weeks.

If you're seeing brown tips on your pines, contact your local landscaper or a treatment service such as TruGreen, Great Western Tree Care or Knothead Tree and Lawn to help address the problem. 

For any questions about this upcoming tree-tment (see what we did there?!), contact clientcare@amihoa.com. ​

HOA Common Area Maintenance Updates

​The following work is in progress the week of July 5th by our HOA landscape partner for common areas already turned over to the HOA.  If you have a maintenance request and are unsure if the area is maintained by the HOA or a builder/developer, you may refer to the ownership map below or contact clientcare@amihoa.com to open a maintenance ticket with the responsible party. 

​As always, we remind Homeowners  that the HOA does not have a social media presence. We are not on Twitter, Facebook or Nextdoor. We encourage homeowners to help us stay on top of things by reporting issues directly to AMI as described above.
 
Maintenance:
  • Standard weekly service of non-native mowing, trimming, and edging in progress.  
  • Beauty bands along the walkways and fence-lines completed around the clubhouse, dog park, Opal Ridge, Windflower and Skyview.  The remaining districts will be prioritized to be completed in Carriage Hills, Pine Meadows, Oak Ridge, Antelope Ridge, Painter's and Tara's Ridge next week. 
  • The plant healthcare team will begin spraying the native weeds this week.
 Irrigation:
  • Extensive repair is required throughout the community due to normal breakage, as well as issues stemming from original installation and maintenance issues over the past few years. Terracare is onboarding additional techs to address the issues as quickly as possible.
 Dog Stations: 
  • Our contractor has increased service to help keep these stations properly maintained and to include trash pickup around our community
The Board of Directors, AMI and the Landscape Committee will continue to work with Terracare through this challenging onboarding process. As previously announced, on April 1, 2021, we brought in a new landscaping company, Terracare.  Some of our issues now are related to the practices of our previous landscape partner. Plus with the wet weather in April (snow) and May (rain), plus the need for Terracare to become familiar with our community and it's nuisances (which will take time), normal landscaping maintenance got off to a slow start. We are definitely not on track and not where we want to be. We are confident, as Terracare tracks down issues with the sprinkler systems, drip lines (several had been cut last year and not repaired), catches up on beauty bands, weeds, native maintenance,  etc, and addresses a staff shortage due to lack of available people to hire, we will start seeing positive results.
 
Landscaping has been and will continue to be the board's highest priority and gets extensive coverage and discussion at every Board meeting. We will hold all of our contractors accountable to ensure they are fulfilling their obligations.
 
We will continue to keep you posted as we receive the weekly maintenance updates from our landscaper. Concerned residents are encouraged to seek updates found on this page and by attending the monthly Board meeting. These sources, as well as clientcare@amihoa.com are always the most reliable places to go for accurate information.

Mowing & Maintenance Schedule

While we all hope for and expect nice looking common areas, native grasses and construction don’t mix. It takes just a season or two for typical residential grass to establish itself while native grasses can take several seasons to recover when disturbed.

For native grasses to develop and spread to fill in bare areas and thicken up to choke out weeds, it must be allowed to seed before being cut. If we don’t allow this process by cutting too soon, our native grasses could actually get thinner and die out. This is why we wait to cut these grasses until they are 18 to 24 inches tall and seeds are fully formed.
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​The Landscape Maintenance calendar is available for reference. This year, native areas are scheduled for weed control spraying up to 3 times, as weather permits, beginning in June through November.

Maintenance calendar last updated July 9, 2021

Who Owns What?

​The Board of Directors has been actively engaged in improving our common areas. There are many challenges and complications due to multiple owners of our common areas, and many of the areas around our community just don’t look very nice at times.

​Please download the HOA Map showing HOA controlled areas. It should be noted that this map is always changing as new areas are transferred from builders and developers into HOA control, and that this map may not be 100 percent accurate. We will update as new sections are turned over to the HOA.
(HOA Map last updated September 2020)
There is continuing and understandable confusion about what open spaces and common areas the HOA does and does not control. If your specific area of concern is not clearly defined on the map, contact clientcare@amihoa.com with your question.

There are exceptions but as a ‘rule of thumb’, typically if a neighborhood is still being built out then the builder will generally control all the open spaces and common areas in and around the neighborhood. Areas not being built on yet by a builder, and surrounding open spaces, are generally controlled by a developer until a builder starts building homes. Unfortunately, until an area is conveyed to the HOA, the HOA does not have any authority, control, or leverage over that open space area. We are continually asking builders and developers to get things done.

Submit a Maintenance Request

Requests may be submitted by any homeowner to notify AMI and our HOA Landscaper of any issues within the common areas. This may include landscaping, irrigation, trash or pet station maintenance. You may track the progress of your request anytime by logging into the portal then select Maintenance. 
Please complete the following form to submit a maintenance request. 
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