Frequently Asked Questions (FAQs)
Community InfoHow do I get in touch with AMI?
You may email AMI anytime at clientcare@amihoa.com. If you have a maintenance request such as weeds in common areas or broken playground equipment, you can submit a request to AMI by logging into your account and clicking Maintenance.
I am new to Crystal Valley – what is the best way to get connected to news, updates, events, classes, meetings, and other important community information?
Community Website - Visit our community website at www.cvrmasterhoa.com to see what's new in your community including upcoming events, recreation center schedules and classes, delegate contact information, community governing documents, including our bylaws and guidelines, and so much more.
Email - Ensure you don’t miss out on any important community changes and other information by signing up to receive email. It’s simple! Just send a quick note to clientcare@amihoa.com and ask to be added to the Crystal Valley distribution list. Once registered, you’ll start getting our newsletters and other key updates on delegate and board member elections, common area landscape maintenance and upcoming events. Sign up so you can stay in the loop! Are Board members and committee members paid?
No, all board, delegate, and committee positions are volunteers. Board members are elected to serve terms by our District Delegates, who are in turn voted in by homeowners in each district. If you are interested in serving on a committee, or for a future delegate or board vacancy, please email clientcare@amihoa.com.
Who is my District Delegate, and what does a delegate do?
District Delegates play a vital role in our community; they are your dedicated resource for community information. In addition to keeping you apprised of information that is shared at monthly HOA meetings, they are also responsible for relaying your questions and concerns back to the Board. Get to know your delegates and help them help you!
Visit the Contact page to get in touch with your local delegate. Do we have a community clubhouse and pool?
Yes, Crystal Valley has an outdoor pool (open Memorial Day - Labor Day), and a beautiful clubhouse with an indoor gym and rentable community room. Located at 2160 Fox Haven Drive, The Pinnacle is truly the heart of our community. Staffed hours vary by season; you'll find current hours listed on The Pinnacle page.
We also plan community events, classes, and other opportunities to come together and meet neighbors around Crystal Valley; check our events page for details. How do I find out about classes and events happening at our community club house, The Pinnacle
Please visit our Events page for all upcoming events in our community including happy hours and family events. Clubhouse information including rec center hours and fitness classes can be found on The Pinnacle page.
There are vehicles driving around my neighborhood, taking pictures. Who are they, and what are they doing?
Occasionally, our HOA management company drives through our entire community to ensure residents are compliant with our covenants. This vehicle will ALWAYS have a magnet on the side of it, with the AMI logo and contact information. If you have concerns about this vehicle only, please email clientcare@amihoa.com.
If you see other vehicles, they could potentially be appraisers, realtors, neighbors, or even just somebody who really loves something about your house! If you have concerns about any of these vehicles, please contact your local authorities. Is King's Ridge part of Crystal Valley?
No, King's Ridge has never been part of the Crystal Valley development; King's Ridge is an independent community adjacent to Crystal Valley. Our community starts on the West side of Crystal Valley Parkway with Antelope Ridge and Tara's Ridge, and continues East all the way to Lake Gulch Road, including all the districts off of Loop Road.
I'm noticing a huge problem with speeding vehicles in our neighborhood, what can I do?
The Board has been in contact with the Castle Rock Police Department to help setup speed traps around our community, but there is only so much they can do to address your concerns. If you have a problem in your area that you feel requires action, this is what the police department has asked you to do:
1) Call the Castle Rock Police Department and file a complaint. They will need the street names, and if you have descriptions or license plate numbers of frequent offenders, that information is helpful as well. 2) Once your complaint is on file with the police department, we encourage you to follow up with us, so we can flag certain areas around our community. The information you share will be kept confidential; please email clientcare@amihoa.com with the street names (we do not need vehicle information). 3) The green turtles are an amazing resource to help drivers remember to slow down, but these can NOT be placed in the middle of the road, or anywhere they will obstruct traffic - you can be assessed a fine for this. Instead, place them on the sides of the street, no further than cars would be parked. HOW DO I SIGN UP FOR AUTOMATIC PAYMENTS?
Please complete this ACH form and send your completed application to clientcare@amihoa.com.
where can i find more information about hoa dues/monthly assessments?
Monthly assessments are due on the first of the month. The 2022 assessment rate is $79.25 per month, except for Painters Ridge, which is $67 per month. See link for payment details.
who do i contact for snow removal?
Street plowing is managed by the town and prioritized to clear main roads and school bus routes first. Please contact the town of CR if your street has been missed.
Sidewalks next to common areas are the responsibility of the HOA or developer. Please contact clientcare@amihoa.com if an area has been missed. Sidewalks in front of homeowner's property are the responsibility of the homeowner and must be cleared within 48 hours after a snowfall. do we have a neighborhood watch to help monitor crime?
CRPD advises watch groups are formed with good intentions but tend to fizzle out over time. CRPD joined our January 2021 HOA meeting to share tips to make your family & your home secure:
Town OrdinancesWhat are the Town ordinances on the number of pets allowed per household?
The Town of Castle Rock has restrictions on the number of household pets allowed per household. The town code stipulates that a maximum of three (3) dogs or five (5) cats or a total of six (6) animals are allowed per household. There is an exception for a litter, which may be kept onsite for up to three months.
To report a nuisance, call 303.663.6100. For more details, visit https://library.municode.com. My neighbor has dogs that bark incessantly; what can I do?
If you aren't comfortable knocking on their door to talk to them about it, you can call the Town of Castle Rock to report a nuisance at 303.663.6100.
I keep seeing snow on the sidewalks after a storm, isn’t there a Town ordinance on the amount of time allowed to clear it?
Still have questions?Reach out to us at clientcare@amihoa.com for assistance.
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Trash PickupProvided on Tuesdays starting at 7am.
Bi-monthly recycling pick up on Tuesdays. Report missed pick up: Waste Management Missed Pick Up All trash inquiries including new trash pickup, recycle bin delivery and service issues should be reported to clientcare@amihoa.com. Will WM pickup items that are not inside our containers?
Please ensure all trash and recycling fits inside your containers. WM will not pickup items that are not in their containers unless a pre-paid bulk pickup has been scheduled at least 24 hours in advance. Please note that this includes lawn clippings and other yard waste.
You may also request a 2nd bin at $5.46 per month that is billed 3 months at a time. If you choose to get a 2nd bin, the administration fee of $6.50 per invoice can be waived by going paperless. and on autopay. Please contact Waste Management at (303) 797-1600 to sign up for this option. What equipment is included with our service?
Each household will receive one 96-gallon trash container, and one 96-gallon recycling container. Waste Management will only service their own containers and will only pickup items that fit wholly inside their containers.
What if I have more items than what will fit in my container?
One 96-gallon trash and one 96-gallon recycling container for each household are included in our service contract. Additional containers can be acquired for $5.46 per month. Please contact clientcare@amihoa.com to request an additional bin.
Does Waste Management accept large items, like furniture, mattresses, or construction debris?
Please contact clientcare@amihoa.com for instructions, pricing, and to schedule a special pickup. The average cost for a large item pickup is $35, but prices may vary based on the item.
Will they pickup appliances?
No, Waste Management is unable to pickup appliances.
What are some examples of items that Waste Management will not pick up?
Colorado law stipulates that trash haulers are unable to accept hazardous materials, including paint, tires, motor oil, ammunition, pesticides, hot coals, propane tanks, caustic materials, medical waste, computers, TVs, and other electronic items. If you have questions about another specific item, please contact clientcare@amihoa.com.
Do I have to bag all of my trash before placing it in the bin?
While this is not a requirement, we recommend bagging and tying trash to help prolong the life of your container, minimize odors, and keep the neighborhood clean on windy days. Please do not bag recycling!
Where should my container be placed?
Please do not place containers on sidewalks, or near other obstructions, like parked cars. Please place all trash and recycle containers at least one foot away from the curb in front of your home.
Trash bins should be stored completely out of site on non-trash pickup days. Who do I contact for general trash/recycling questions, missed pickups, the service schedule or other service issues?
Missed pickups – If your trash has not been picked up by 8pm please contact clientcare@amihoa.com.
Questions on where to store your trash can or report an issue with a neighbor – Please contact clientcare@amihoa.com. I am new to Crystal Valley – who do I contact to setup my service?
If you are a new homeowner needing to setup service, please contact clientcare@amihoa.com.
how do i dispose of yard waste?
Please contact clientcare@amihoa.com to request a specific container to dispose of yard waste. Otherwise, please visit the Douglas County website for more information on how to recycle yard waste: https://www.douglas.co.us/water/stormwater/proper-disposal-of-yard-waste-for-landscape-businesses-and-residents/
is weekly recycling available?
Weekly recyling service is not available with our contract with Waste Management. Please contact clientcare@amihoa.com for additional bins to manage any constant overflow.
Design Review ProcessDo I have to have approval to put a hot tub, playset or add plants in my back yard?
Yes, our community covenants stipulate that any change you want to make to the exterior of your home and yard require prior approval.
Please submit a request to clientcare@amihoa.com; ensure a faster turnaround by making sure you supply all requested information. Where do I find the application or guidelines?
You can download the application and Design Review Guidelines (DRGs) from the DRC page in our community website.
How do I submit my request?
New design review requests can be uploaded to the Crystal Valley portal by going to www.cvrmasterhoa.com – Login – Association Business and Architectural Control.
Alternatively, you may send your application & attachments to clientcare@amihoa.com. How can I check on the status of my request?
The status and questions posted by the Design Review Committee (DRC) can be viewed in the portal by going to www.cvrmasterhoa.com – Login – Association Business and Architectural Control. The status can be viewed in the portal at any time. You may also send an email to drc@cvrmasterhoa.com or clientcare@amihoa.com anytime for an update.
My request still says “Under Review” and I don’t see any comments from the DRC.
“Under Review” means the DRC is still reviewing your request. The DRC has up to 45 days to review a request. If the DRC has any questions about your request, you will be able to view them in the portal.
I don’t remember my portal login information. How can I reset my login?
If you know your username and can’t remember your password, you can reset your password by selecting “Forgot your password” at the login screen: https://www3.senearthco.com/index.cfm?fuseaction=home.home.
If you don’t remember your username or have yet to receive it, you can request a login at https://www3.senearthco.com/index.cfm?fuseaction=home.home or by emailing clientcare@amihoa.com for assistance. Who do I contact with questions or to request an appointment with the DRC?
Email us anytime at drc@cvrmasterhoa.com or clientcare@amihoa.com. Appointments with the DRC are held on the first Thursday of each month starting at 6pm.
Request an appointment by sending an email to drc@cvrmasterhoa.com or clientcare@amihoa.com. The DRC also meets the fourth week of each month and no appointment is necessary to attend. How long does it take to get a decision on my request?
The Design Review Committee has up to 45 days to make a decision once all the required information is received. You can accelerate your request by reviewing the checklist following the design request forms to ensure all required information is provided.
Are there any exterior projects, changes, or additions that do not require prior approval?
Some additions, such as flower boxes and storm doors, do not require approval. It is highly recommended the guidelines are reviewed before you start your project to determine if your project will require approval from the design review committee.
What do I do if I have multiple projects, such as a deck and landscaping?
Multiple projects can be submitted on the same request however it is highly recommended you submit a separate request for each project. This way your entire request is not held up if the DRC requires more information about one of the projects.
I need help putting together my design request; who can I contact?
Questions for the Design Review Committee can be emailed to drc@cvrmasterhoa.com or clientcare@amihoa.com. If you have questions regarding the process, or would like additional suggestions or guidance, the design review committee meets twice monthly at The Pinnacle on the first and fourth Thursday of each month for you to ask questions and seek guidance. Note: no approvals can be granted during these forums, they are for informational purposes only. Appointments can be requested by emailing drc@cvrmasterhoa.com or clientcare@amihoa.com.
WHERE DO I FIND THE HOA-APPROVED PAINT CHOICES?
The Design Review Committee has compiled several colors you may choose from for exterior painting. Please note you must apply for approval to paint and re-paint your home.
The color choices can be found at the Castle Rock Sherwin-Williams and online by following this link. |